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MagicSing FAQ

Here you can find some answers on the mostly asked questions. If your question is not in this list, please contact us

What is MagicSing?

MagicSing from the hand of Entermedia Korea is the most compact and easy-to-use all-in-one digital karaoke-equipment on the market. Very easy to install on every television and/or soundsystem. MagicSing is the most revolutionary singalong system that brings people together.

How to set up your MagicSing E2Dual karaoke system.

Download our pdf with instructions here: Setup guide E2 Dual

Where can I find the MagicSing app?

Apple: https://apps.apple.com/nl/app/magicsing-europe-karaoke/id1434522701

Android: https://play.google.com/store/apps/details?id=com.entermedia.mobile.karaoke.stresske

Does MagicSing need batteries to work?

The microphones use two “AA” batteries. It is highly recommended that you use rechargeable batteries to save electricity. The microphones are unable to charge the batteries.

Where do I find karaoke songs?

Both ET25K and ET23KH have more then 1900 built-in English songs. You can update these systems with additional songchips, we have more than 100.000 in more than 15 different languages. Check out our songchips-page.

With E2p, E2 and E5 you can login to our complete database of more than 200.000 songs. You need to use or buy a voucher, redeem it and you have complete access.

Do I need WiFi?

WiFi is only required for the E2p, E2, and E5 devices.

Using your HotSpot connection is also an option. The karaoke songs only require a small amount of data (20 ~ 30 KB per song).

How frequently are songs updated?

We have a devoted team creating music on a daily basis. Songs are updated onto the music server for users to sing on a day-to-day basis.

I have the ET-23KH song chip model, can I use the MagicSing app with my device?

No, the ET-23KH is a song chip model with built-in songs. You’ll need to upgrade your device to a MagicSing-app compatible device such as the E2p, E2, or E5 device.

What’s inside the MagicSing package?

A full set of Magic Sing contains:

E2 Dual and E5 Dual: Main station, 2 wireless mics, 1 remote, 1 AC adapter, 1 RCA-cable, 1 HDMI-cable, 4 AA batteries, 2 AAA batteries, 1 carrying bag, 1 voucher.

ET25K: Main microphone with 5m cable, AC adapter, scart, song list, carrying bag.

ET23KH: Main station, 2 wireless mics, AC adapter, RCA-cable, HD-cable, scart, remote, 4x AA batterie, 2x AAA batterie, song list, carrying bag.

E2P: Main microphone with 5m cable, AC adapter, RCA-cable, HD-cable.

I'm experiencing sound delay with my MagicSing device, what can I do?

Sound delay usally occurs when the device is connected to a Smart TV.

In order to minimize delay, it is highly recommended for users to connect their MagicSing device to an external sound system (audio cable included w/ purchase).

I bought my MagicSing device from another dealer in Europe, can I send it to you for repairs?

Yes. We are the only official MagicSing repair center located in Europe.

Download Magic Sing Service Repair Order form

CONTACT

Stresske; Official European Distributor Magic Sing.
  • Address: Vaartstraat 27
  • City: 3520 Zonhoven - Belgium
  • Mail us: info@magicsing.eu

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